Official MTSA Communication Channels and Resources
MTSA maintains official channels for student communication and program-related resources. These include, but are not limited to, official MTSA email accounts, the MTSA Student Portal, MTSA-managed learning management system courses or resource hubs, the MTSA website, MTSA-approved clinical education systems, and other platforms designated by MTSA administration.
Students are responsible for reviewing, relying on, and following information provided through official MTSA communication channels. Official MTSA policies, procedures, forms, handbook language, clinical requirements, academic expectations, schedules, graduation requirements, and other program-related information are maintained by MTSA through approved institutional platforms to ensure accuracy, consistency, compliance, and version control.
Unofficial, third-party, or student-created platforms, including apps, websites, shared documents, resource hubs, social media groups, messaging platforms, guides, checklists, or other informal resources, do not supersede official MTSA communications or institutional documentation. Any discrepancy between information found on an unofficial resource and information provided through official MTSA channels shall be resolved in favor of the official MTSA source.
Students may not present, distribute, or promote unofficial resources in a manner that suggests the resource is officially reviewed, approved, endorsed, maintained, or sanctioned by MTSA without prior written approval from MTSA administration. Students are encouraged to report outdated, inaccurate, unclear, or difficult-to-access information in official MTSA resources to the appropriate department, faculty member, or administrator so it can be reviewed and corrected through official channels.
Email Communication
Email is the official form of communication between students and MTSA. This is how a student will be updated on policies, procedures, and items related to degree requirements.
Students are issued an MTSA email address and are expected to check their email on a routine basis. No other email account may be used for official communication with the school.
Failure to respond to emails from MTSA faculty and staff within two MTSA business days is considered unprofessional conduct, which is addressed in the Standards of Conduct.
In emergency situations only, text messages will be sent from the school’s emergency management software to students’ cellphones to keep them informed of the situation.
There are times when the students may not be able to talk directly with the Program Administrator as quickly as they may wish or may be uncomfortable talking to specific administrators. The following is an attempt to assure that students continue to have open lines of communication for issues they may perceive as problematic.
Should students find there are School-related issues they wish to address, the Program Administrator is the first person to whom students should address these issues. If the Program Administrator is unavailable, the following faculty members are able to address these concerns: the Faculty Mentor/Advisor to whom the student is assigned, the Assistant Program Administrator, or the Executive Vice President. If the issue involves an area other than academic, or students do not feel comfortable or it is not convenient to approach any of these faculty members, then it is entirely appropriate and even encouraged for students to address their concerns and/or issues with any of the MTSA administrators.
Students are encouraged to submit feedback via evaluations. Evaluations provide a method of constructive, confidential feedback.
Student Microsoft Office accounts will be changed to limited access accounts after program completion. At this point, students will no longer have full access to many Microsoft 365 applications (e.g., Word, PowerPoint, etc.).
MTSA email addresses will be deactivated one year after program completion. Students will receive an email before their accounts are changed and deactivated.
Text messages may be sent as an additional line of communication. For example, text messages may be used to communicate some deadlines and reminders. However, email is the primary and official form of communication.
Students must opt-in to receive text messages from MTSA. Applicants may opt-in on the application or inquiry form on the MTSA website.
You may opt-out anytime by texting STOP, via the student portal, or by emailing registrar@mtsa.edu. Please note that opting out will remove you from all future text communications.
Standard messages and data rates from your wireless carrier may apply. MTSA will not ask you for, nor should you provide, personally identifiable information, passwords, or any other confidential or sensitive information in SMS messages.
Each PD cohort selects several student representatives to join the School Life and Wellness Committee. These students assist with communication between students, staff, and faculty. Click the following link for a detailed description of each class representative position: Class Representatives